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Does radio show "CODE" in the display? Call dealer or look in your owners manual. 4 digit code will get it back. Always save the "memory" in the systems when changing the battery. Use an external 12 V. source to keep computer,clock and radio memory. Losing memory may cause the engine to NOT idle and run poorly as well. A 9 V. battery in the cigarette lighter is one way.
I have experienced many electical demons with all my British cars. The nav units can and do fail. I had a goofy one this summer and the only way it got fixed was to replace it. The module not the head unit
I would demand the system be replace, The system goes for over 1500.00 dollars and No one outside of ford can fix it because there is no parts available. I would call ford customer service hot line to file a complaint against the dealer. You are not getting the customer satisfaction you deserve.
The dealer is going to keep putting it off and when the warranty runs out then they will magically know what to replace.
Stay active on Ford to replace the unit.