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You need to take the radio out and write down the serial number. Then call you Audi dealer and provide him with the serial number and the VIN number of the car. Some dealer provide the radio code look up for free; other charge for the service. The code is written on a perforated card inside your operator manual.
The only way to get this code is to either have it in the owners manual or go to the dealer. The dealer has to get online using the factory scan tool and put in the VIN and radio serial number to generate a radio code via the Audi Server.
try another dealer. maybe try to get ahold of one of the techs at lunch time. this info should be free to the car owner, just be ready to supply the title to the car for some proof. maybe try buying the parts guys lunch or coffee and donuts....this usually works for this type of problem. unfortunaley this info really is dealer only..
LISTEN HOW I DO IT IS I CALL THE VOLKSWAGON DEALERSHIP IN THE BRONX ny AND TELL NEIL I GOT A CUSTOMER CAR IN THE SHOP CAN HE HELP ME OUT WITH THE CODE HERE IS THE vin . TELL WHATEVER DEALERSHIP YOU ARE FROMM SHOP SO AND SO AND BE NICE AND THEY USUALLY HELP IF NOT TO BUSY. MUST CALL PARTS DEPARTMENT. NOT SERVICE.
hold rbds and pscan till you see numbers then use the radio memory buttons to control the number you want to put in after the numbers are put in hold rbds pscan again till u see it says safe and radio works.
I just posted a solution for this problem. It comes straight from the radio manual. The dealer should have told you this. If you want him to do it he'll charge money for his time. IF YOU LOST YOUR CODE. THE DEALER CAN HELP YOU OR IF YOU HAVE YOUR 4 DIGIT CODE: