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you should be able to turn off alarm via key in drivers door if not test all doors to make sure they unlock. if any door will not lock that door latch will need replaced if work ok then try disarming alarm from trunk key or from the passanger door. if that works,you may need to have the key recoded to the car.
On my jetta, if you don't lock the doors with the remote then all doors lock except the drivers door. try this
1. closing all doors walk around to the passenger door.
2.open the door, using the button on the passenger door, lock the doors.
I had this happen to me on my jetta and found you could lock all the doors if you did'nt use the drivers door or you locked using the remote. They did this to keep the driver from locking the keys in the car. I hope this worked for you
If remote locks and unlocks driver door but does not unlock passenger doors,then follow the advice above: Get in the car using the key to unlock the doors. From the passenger
side lock and unlock your doors using the button on the passenger
door. Get out and the remote should now unlock all the doors with 2
presses. Worked perfectly for me after several other suggestions (and dealer) failed.