Question about 1990 Chevrolet K2500
I have a 2008 Chevy Silverado pickup. I have approx 15,000 k on the vehicle. My paint on the front and the top as well as a few places on the side and the top of the cab are chipping. I brought it to the dealership where I bought it less than a year ago. The paintshop guy as well aas the service manager looked at it. They said that there was nothing they could do about it however would run it by their district manager. They also stated that they dont believe that GM would fix the issue however would still run it by him. I informed them that there is no need of this. I asked them what good the warranty is on the vehicle if I have issues with the vehicle. They said that the problem was due to rocks and road dust. I realize that I live in Maine and there are plenty of rocks and roaddust however I know many people whom pound on there vehicles which are much older than mine and have no issues. I thought about going to a different dealership to inquire if I may get better service somewhere else. I know that I am getting the run around and there is no need of it. The paint shop guy even went to the extent of saying maybe I am having issues due to the style of the vehicle or the height of it. I know as well as any other joe out there that that is a line.... Where can I go with this to get the service I need?
I have a 2009 Silverado 2500HD with approx 12k miles. I also have excessive paint chipping. It is mostly on the lower areas of the body. I also have several chips on the hood and other areas. I took it to 2 different Dealers and was told GM would not cover it. The body shop manager at one dealership stated it was the worst he had ever seen but that was as far as it went. I then called GM Customer Service direct and told them about the problem and what the body shop manager said. They said they would contact the Dealer and get back to me. After a couple weeks went by, I received a call back from GM Customer Service and was told it was an environmental issue (rocks) and not defective paint, therefore it was not covered under warranty. I live in NM and have only driven on paved streets and highways. I have owned Ford & Toyota trucks in the past and have never had paint issues. This was my 1st GM. After spending 50K on a truck you would expect it would have quality paint. This will be the last GM product I purchase. I also filed a complaint online with CAS but never heard back.
Posted on May 21, 2011
They to go direct here i what i have
Customer Assistance Center
Chevrolet Motor Division, General Motors Corp.
PO Box 33170
Detroit, MI 48232-5170
Toll free: 1-800-222-1020
Toll free: 1-800-243-8872 (roadside assistance)
TDD toll free: 1-800-833-2438
and if you dont get an satafiction try these guys
Automotive Dispute Resolution Programs
Center for Auto Safety (CAS)
1825 Connecticut Ave., NW Suite 330
Washington, DC 20009
202-328-7700 ext. 107
Posted on Nov 11, 2008
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Posted on Jan 02, 2017
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