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The release contact switch must be dirty and corroded...you will have to jiggle the rear hatch...when trying to open again...when open spray the hold down bracket, and the under side of the hatch that makes contact...the best spray for this is PB Blaster, available at Walmart auto parts section...this will not hurt the electric contacts...as you still cannot open the rear hatch, you will need to remove the inside panel of the rear hatch to expose the release arm on the inside of the hatch. Hope this helps.
The driver's door should open with the key. Then you'll have to access the trunk through the backseat.
There is an emergency trunk release located inside the trunk. To gain access, there is a pass-through in the rear seat. Put the rear armrest down, open the pass-through, and move the release up with your fingers. The release is glow-in-the-dark. So you should have no trouble finding it using a flashlight.
If trunk won't open on 328, open the pass through on rear seat, then use a walking cane or something else that hat a hook on end to reach the emergency release lever located on the inside bottom of trunk lid. I disconnect my battery for five months, and this is how I gain access to the battery. Also, check fuse box in glove box to see if the trunk activator fuse is blown.
It needs a latch...I am chrysler level 2 tech and have changed before with same problem...
It also happens to certain jeeps with rear hatch...although it isnt a recall yet but it should be.
The internal release mechanism wears at the pivot eventually wont open at all but should have a emergency release button at inside center..........Hope this helps Metalpoet
Sounds like the fuel door is frozen...:) Inside your trunk or rear hatch...there should be an emergency release cable directly to the fuel door...look inside the trunk paneling...it should be visible for ease of access...hope this helps...also the owners manual should have a diagrahm of the location...
Emergency trunk release if you need it open now. from there you could try to fix the problem or take it to your dealer, you may still be under warranty 1. Remove trim plug to expose the access hole in the trim panel. The access hole is located on the inside of the liftgate. 2. Use a tool (flathead screwdriver) to reach through the access hole in the trim panel. 3. Pry the left release lever up to the unlock position. Pry the right release lever up to unlatch the liftgate. 4. Reattatch the trim plug. this information can be found on page 2-13 of your owners manual