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You will need to remove the inside door panel, what that takes I don't know, but it must come off to access the door latch, there you will likely find the latch release control rod has come off or the latch is defective.
Won't open from outside? Won't open from inside? Equipped with power door locks? IF so, and won't open inside/outside, suspect stuck power door lock actuator. Sometimes working the lock/unlock button will make the door unlock. If not, the door will require disassembly from inside to determine what the failure may be. If the door needs disassembly while in the closed position, the paneling/clips may get damaged FYI
I had exact problem Santa Fe 2007 2008 lock was stuck in locked position and door would not open from inside or out. All other doors would unlock with auto key remote. Carefully work the inside lock towards the open position as you lock and unlock the door with the remote. As you press unlock try to assist the lock to open. I did this a few times and the lock became free to the open position and all worked perfectly after this.
My friend just had this problem and he reached in and pulled the inside door handle back as far as it would go, and then let it go, allowing it to 'snap' back. For some reason this fixed it. We have no idea why. By doing this on one door, both rear door locks freed up and the rear locks are now working. Before, both rear locks were stuck and you could not open the doors from the inside nor the outside. Not sure why it works, but maybe it will work for you!
Since you can get the door open, half the battle is already won. Yes, open the door, pull the interior door panel and take a look around. Watch inside with a flashlight (towards the rear of the door) as you roll the window down to see if you can see what it's snagged on.
Sometimes..........tapping with a rubber hammer around the door latch .....which is about halfway down the door at the rear of the door from the exterior.......THEN pulling the lock button open on the rear door will allow you to........open the door. Do not touch the outside handle until the inside lock button is triggered from inside the door. If this does open the door (s) do not RE LOCK them until the latches inside the doors are WELL lubricated.....this lubrication will require inside door panel removal.