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Usually there's a cable running to a lever, near the floor, just left of the driver's seat; you should see it when you open the car door. If the cable breaks, I'm not sure what you can do to get it open. Some shim stock might release the cover if you shove it into the latch side of the cover.
I think the system on that car enables you to open the petrol flap once the drivers door is unlocked (either by pulling the cap open or pressing on the flap).
1. Lock the car using the central locking.
2. Insert the key on the drivers door, turn it once and unlock it. Open the door to check you have unlocked it. Then turn the key in the lock again as if you were unlocking it a 2nd time.
3. Now open the petrol flap as the lock should have released.
I'd try to have someone help push the fuel flap, (cover) and you try to carefully pry open the cover. It may require multiple hard push on the button. Issue could be lubrication bent, misaligned catch, electrical button, or wiring connections. Possible vandalism. If you get it open, leave it open until you can get it fixed. Warranty? Google your problem, you may find others have same problem and have a "fix" for it.
The petrol flap doesn't have a lever to open it like other cars but can be opened when the car is unlocked by pushing on one side of the flap to open, if this will not open then the fuel flap locking actuator is faulty and has not unlocked the fuel flap, if this has occurred open the boot and on the left hand side of the boot you will see a round button, if you cannot see this and you only see a hole then chances are the side cover has been off at some stage and the button hasn't been reinstated, if it is there, pull on it and it will pull the fuel flap locking actuator back allowing you to open the fuel flap.
the problem is the broken spring at the hinge of the flap
you may get it open by trying to pull the flap with some one holding in the release button at the same time , other wise you will have to get to the solenoid lock inside the boot to loosen it off to get the flap open
Sounds like the solenoid is defective, but the petrol cap can be opened by opening the boot and putting your hand down the side of the back panel (petrol cap side). You should be able to feel the solenoid and on the back there is a lever that can be pulled out which will release the petrol cap latch.
you will need to force the flap open. inside there will be a bar that pops out to lock the flap. this will come off with 2 screws and will need replaceing.
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