Question about Cars & Trucks
Transmission started shift-jerking, then the next day a serious grinding noise heard at lower gears. Local GMC dealer said it was a catastrophic transmission failure and that I need a "remove & replace" at $3500+. Phone consultations with other dealers (GMC & Ford) concurred that remove & replace vs. repair was recommended as would be cheaper and comes with 36mo/100K warranty. My questions: "Is such a failure normal for a 2007 GMC Acadia with only 111K mostly Interstate travelled miles? Has anyone had any success complaining to GM headquarters for such a failure?" Any advice appreciated. Rod
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Posted on Jan 02, 2017
If you check, the replacement the dealer installed in your car was likely a "certa" unit which is another word for a factory rebuild. Therefore a rebuilt transmission will not be anything "new"
If you press the issue, you will likely get Jag to replace yours with another certa unit. You may need to make a bit more "noise" though.
In choosing a private shop to do this work, ask around and see who has a really good reputation."Branded" shops are franchises and as different as dogs and cats when it comes to quality. If you have friends with a similar car, see who they have used. If you use a private repair shop ask who they "job" their trans work out to.
It may take a bit of shopping but you likely will find someone who can do the right job for you!
Posted on Apr 21, 2009
My wife and I are just resolving this same problem. You need to request a copy of Honda Service Bulletin # 02-062 which is titled "warranty extension: Accord, Odyssey, and Prelude Automatic Transmission. The warranty is for 7 years nine months or 109,000 miles. You are with in both of those aspects. Your dealer should have informed you of this and your transmission is should be completely covered with a replacement that should have an additional 1 year of warranty and 12,000 more miles. I took this issue to Honda America direct and they are in the processing of re-imbursing me for the cost of our transimssion repair.
Posted on May 24, 2009
Yes they should have known about your transmission. Are they liable? That is a tough question because there is no saying that you did not have a underlying problem that was not found. To prove this you would have to take it to a shop and have them take the transmission apart, then see what exactly went wrong and go from there.
Posted on Nov 10, 2010
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