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The vent actuator my need to be reset, this can be done by removing the HVAC fuse from the fuse panel for 5 min or disconnecting the battery. If the vent actuator does not correct it self, then it's most like going to have to be replace due to internal parts have broke in the actuator.
Thank you for using fixya and it's common for the vent actuators to go bad after a few years, the internal parts are made of plastic and get brittle after time.
Its just a vent damper plate not operating, it's like a gate which controls the flow of air,,usually they are operated by vacuum, or cables. Service center time, unless you are handy with your own repairs.