Question about 2004 Dodge Stratus

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Oil change then no oil?

I had my perfectly fine stratus in for an oil change. The next day when I started home from work (after the car was sitting for 10 hours) my oil light came on flashing at first. Then a ticking like noise started. I pulled over and there was NO oil on my dip stick. Long story short, wrong filter or not tightened, but end result no oil in the engine. The oil change place is refusing to take responsibility. Now my car makes horrid noises when started cold. They said they dropped the oil pan and could see that the bearings were just fine. Here's my issue, my car was fine before they touched it, now it definately is not now. They want me to spend the money (@ $1500.00) to have the engine dissensembled so I can prove the noise is coming from lack of lubrication. Can you see the bearings from just dropping the oil pan? What are my rights with this issue? I've already called coorporate. I feel they should prove to me that the damage they did due to a crappy oil change or lack there of didn't ruin my engine. As I said before my car had absolutely no issue before this! This has been going back and forth for @ 2 months now. Please help or advise. What should I do? What should they do?

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Oh my god what a mess,,, firstly when they dropped the pan they could not see any bearings without stripping further into the engine,,and even if they did all they can inspect are the big end bearings which are the bearings that the piston conrods run on,,,, they could not inspect the main bearings which the crankshaft runs on ,,,,also there are many more bearings and bushings that require lubrication in the engine,,,the bearings or bushs on the camshaft which are furthest from the oil pump could also be damaged and as they are the first usually to suffer from lack of oil this could be the problem, assuming that the lower bearings are ok ,,,either way i would get some legal advice because the costs involved are big and faulty workmanship on their part must make them responsible,,,,

Posted on Feb 11, 2012


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