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A plastic clip that holds the lock linkage is probably broke or worn. You need to pull of the inner door panel to see whats going on inside. Use the remote and see whats happening. It could be bent rod in door from someone using a slim jim to unlock it when they locked the keys in it at some point. Bend the rod and try the remote again untill it works properly.
On my jetta, if you don't lock the doors with the remote then all doors lock except the drivers door. try this
1. closing all doors walk around to the passenger door.
2.open the door, using the button on the passenger door, lock the doors.
I had this happen to me on my jetta and found you could lock all the doors if you did'nt use the drivers door or you locked using the remote. They did this to keep the driver from locking the keys in the car. I hope this worked for you