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Re: rear door on passat estate
Ok check the wiring between the door and frame of the car. Many times the connector just gets loose. Pull back the rubber seal and check. If it's been a while you might need to repair the harness as corrosion is not good.
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the 1st answer makes sense however since the fob isn't and the key isn't may possibly have a frozen (rusted) latch which may be freed up with some sort of penetrant oil, or just maybe the latch mechanism itself (lock actuator \) it bad ...the trim panel on the door will need to be rmoved to daignose
My 1998 passat done the same, try remove the drivers side window/childlock control on the armrest and clean the multipoint switch as that got my drivers side door opening/closing on the fob as well as the passenger rear door unlocking and working again as it was deadbolted and would not open inside or out.
On the driver's side door handle, there is a cap covering the key hole on the right side. On the bottom of the cap is a small ****. Use the valet key to pry it up and off. Then you may open the door, most likely sounding the alarm, so you will need to insert the remote in the ignition to stop the NOISE!!!! Hope this helps. This is how I lock my remote away when I go somewhere to run.
alot of the times the plastic covers for the latch break and the plastic gets in the latch linkage and jams it up remove latch and look it over you will find the broken plastic just remove whats jamming it and reinstall