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The piece of plastic you found was the clip that holds window to track. Sometimes you can change the clips most times need another window which has the clips installed. I would recommend a salvage yard
First try moving the entire seat all the way forward. You should be able to adjust it, then put the seat back where you want it and it should work. If it still don't work, your motor is burned out.
remove the seatback
Make sure the plastic piece that hold the headset (white pieces) are not broken. If they are you can use 2 plastic tie wrap to secure it in place.
Now you check the motor, you can push the motor toward the left (or press on the part where the electrical cable connect to the motor) at the same time ask someone to push the headrest button to test it - you should get better response from the motor now - so if the motor still move, it's just bad contact
use some electrical tape to wrap the motor and hold that in a good position to make electrical contact.
You may need to replace the motor if any the above don't work.
It sounds like the gear for the window has broke some teeth or come off of the track. Take all of the side screws out even where the door handle is and lift up the door piece after you pop out all of the plastic pieces that hold it in and lift up the door piece and then pull out and you can explore the situation.
Its the window regulator thats broke. Most are made with plastic brackets and cable. The plastic breaks and the cable goes nuts then nothing is holding the window. You need to get a regulator, if you can take the door panel off you should be able to handle installing the window regulator.
if all other windows are working i would check for power to the one motor that is not working. also check the switch for the one window that is not working. if the switch is bad , it will stop the master switch from working.
the regulator has broken.you will need a new one.they do repair kits for golfs and beetles but not for passats you have to replace the whole regulator.dont attempt it unless 100% confident they can be tricky.