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check to see if you have any brake pads left inside the drum, this can have happened because someone drove with the parking brake on, if everything is ok, then go ahead and adjust the wire
to the parking brake, you should start feeling it about 3 click. and in full half way down or so
have calipers checked to see if they are stuck,put it in neautral relase brakes,and emegency-parking brake then see if it rolls when pushed,if not brakes are freezing up,check emergency-parking brake for sticking and calipers
Can't shift out of park because I've parked on a slight hill and my car has backed up slightly jaming the parking pawl in the automatic transmission after I have shifted into park but before I have set the parking brake. This is a complaint that Ford owners have had for years. Try this proceedure to see if this solves you problem and best of all it's Free. 1st when you park develop the habit of; while still having the foot brake down apply the park brake firmly first and then shift into park and then release the foot brake. Remember it is important to apply park brake with enough force to prevent the vehicle from rolling. What happens is in the rear of an automatic transmission there is a coarse gear that has a lever that engages this larger gear and when you shift into park range this lever goes into one of the spaces in the larger gear and stops the car from rolling. If the car starts to roll it can Jam the lever against the gear and make it difficult to shift out of park. By using the procedure I've outlined it prevents the lever OR Pawl from being jambed into the larger park gear. Try to make this a habit and you shouldn't have anymore problems.
This is a tranmission linkage problem. The car may be in park but the linkage arm well sometimes slip of or sometimes just run crooked as you switch through the gears. My car has also done the same thing until I recapped the arm with a new lock washer
When you have the vehicle in Neutral it should roll. If it rolls in Park you have a transmission problem. If your talking about a few inches when it is on a hill it is just play in the gears and you should use the Emergency brake when parking in that area to reduce strain on the Transmission.
Have her try putting it into drive, attempt to go foreward, plant her foot firmly on the brake, put it back into neutral, then try to release hand brake. Other than that, the only thing she can do is to try and warm up brake cables (shielded part near the backing plates) with a hair dryer.(in park, so it dosen't roll over her) This generally happens when water gets into cable shield and freezes Once free, spray some wd40 or other solvent into cable opening and on cables themselves.