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The window track should have a bolt at the bottom so the track can be moved away from the window to allow enough room to slip it in between the tracks.Also the door skin can be unbolted to gain access from the outside of the door which may make it easier.
There should be two bottoms on the buttons of the new window. The clips should be installed into there proper positions on the window retainers mounted to the two vertical window tracks. The buttons on the bottom of the window will line up with the holes in the window retainers. Once there lined up push the buttons all the way through until the clips snap around them.
You will need to remove the door panel to get inside the door, when a glass comes off the track the most common reason is that the window regulator has broken, when you remove the panel you will see if the plastic wheels or clips or the cables from the regulator have broken and if this is the case then replace the regulator.this car may use a metal type regulator and if thats the case then the regulator may not be broken it may just be off the track you will need to remove the hold down screws to the glass where it holds the glass to regulator then algin the glass and then rebolt it back up to regualtor.
try another auto glass shop. these tabs at the bottom are very common. BE AWARE, when taking off the old broken tabs off of the glass, there is always a chance of the glass breaking. then you would have to buy a new window. look for a company that has an address, a place that you can go for these types of problems.