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Posted on Oct 16, 2008
Answered by a Fixya Expert

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WIndows Installer - again

I have the same thing happening as others have reported.

I have Vista Ultimate and I have tried restoring to the furthest in the restore history with no luck.

I then found a few forum posts via Google searches that walked me through group policies - no good.... this bug won't stop that easy


I tried downloading the windows installer as per the instructions given here and it went through without requiring safe mode, so I thought all was well

Unfortunately the problem is still present and worse... now a new one has arrived: If I right-click on any shortcut to an application (not a folder or the recycle bin) everything except the wallpaper disappears! The same thing happens if I highlight a file in windows explorer and then click on "file" in the explorer window.

The only way to get the computer working after the above is the old CTRL+ALT+DEL and logoff/logon

PS I've done a thorough virus scan with both AVG and Avast

Any help most welcome
Thanks,
Tony

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  • 2 more comments 
  • tonyweb Oct 16, 2008

    Hi golu - as I said I'm *not* having a problem with *installation* of Windows, but the Windows Installer application itself.

  • tonyweb Oct 17, 2008

    Have to post in two goes I think:

    Logfile of HijackThis v1.99.1
    Scan saved at 3:10:16 PM, on 17/10/2008
    Platform: Unknown Windows (WinNT 6.00.1905 SP1)
    MSIE: Internet Explorer v7.00 (7.00.6001.18000)

    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\alwil software\Avast4\ashDisp.exe
    C:\Windows\RtHDVCpl.exe
    C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
    C:\Windows\System32\rundll32.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
    C:\Program Files\Copernic Desktop Search 2\DesktopSearchService.exe
    C:\Program Files\OpenOffice.org 3\program\soffice.exe
    C:\Program Files\OpenOffice.org 3\program\soffice.bin
    C:\Program Files\Spotmau WinCare 2008\sub\FSDRIVER\FolderProtect.exe
    C:\Program Files\trillian\trillian.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\SciTe\SciTE.exe
    C:\Program Files\HijackThis\HijackThis.exe
    C:\Windows\system32\SearchFilterHost.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =http://go.microsoft.com/fwlink/?LinkId=5...
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =http://go.microsoft.com/fwlink/?LinkId=6...
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =http://go.microsoft.com/fwlink/?LinkId=6...
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =http://go.microsoft.com/fwlink/?LinkId=5...
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =http://go.microsoft.com/fwlink/?LinkId=5...
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =http://go.microsoft.com/fwlink/?LinkId=6...
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 8\SnagItBHO.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Winamp Toolbar BHO - {25CEE8EC-5730-41bc-8B58-22DDC8AB8C20} - C:\Program Files\Winamp Toolbar\winamptb.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: Winamp Toolbar - {EBF2BA02-9094-4c5a-858B-BB198F3D8DE2} - C:\Program Files\Winamp Toolbar\winamptb.dll
    O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 8\SnagItIEAddin.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
    O3 - Toolbar: Copernic Desktop Search - Home - {968631B6-4729-440D-9BF4-251F5593EC9A} - C:\Program Files\Copernic Desktop Search 2\DesktopSearchBand300000081.dll
    O4 - HKLM\..\Run: [avast!] "C:\Program Files\Alwil Software\Avast4\ashDisp.exe"
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\quicktime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [Copernic Desktop Search - Home] "C:\Program Files\Copernic Desktop Search 2\DesktopSearchService.exe" /tray
    O4 - Startup: OpenOffice.org 3.0.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
    O8 - Extra context menu item: &Winamp Toolbar Search - C:\ProgramData\Winamp Toolbar\ieToolbar\resources\en-US\local\search.html
    O8 - Extra context menu item: ACA Capture: Capture all Flash... - C:\Program Files\ACASystems\ACACapturePro\add-ons\ie-flash-all.htm
    O8 - Extra context menu item: ACA Capture: Capture all images... - C:\Program Files\ACASystems\ACACapturePro\add-ons\ie-image-all.htm
    O8 - Extra context menu item: ACA Capture: Capture current image... - C:\Program Files\ACASystems\ACACapturePro\add-ons\ie-image.htm
    O8 - Extra context menu item: ACA Capture: Capture webpage contents to image... - C:\Program Files\ACASystems\ACACapturePro\add-ons\ie-webpage-to-image.htm
    O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

  • tonyweb Oct 17, 2008

    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\jre1.6.0_07\bin\ssv.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
    O11 - Options group: [INTERNATIONAL] International*
    O13 - Gopher Prefix:
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -http://fpdownload2.macromedia.com/get/sh...
    O17 - HKLM\System\CCS\Services\Tcpip\..\{8200E8F3-B1D1-4CCA-BCC1-C15E3EF50A8A}: NameServer = 203.0.178.191,139.134.5.51
    O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\msgrapp.8.1.0178.00.dll
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\msgrapp.8.1.0178.00.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: @%windir%\system32\inetsrv\iisres.dll,-30011 (AppHostSvc) - Unknown owner - %windir%\system32\svchost.exe (file missing)
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
    O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: @%SystemRoot%\ehome\ehstart.dll,-101 (ehstart) - Unknown owner - %windir%\system32\svchost.exe (file missing)
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: FolderProtectService - Unknown owner - C:\Program Files\Spotmau WinCare 2008\sub\FSDRIVER\FolderProtectService.exe
    O23 - Service: Google Desktop Manager 5.1.709.19590 (GoogleDesktopManager-091907-194040) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    O23 - Service: @gpapi.dll,-112 (gpsvc) - Unknown owner - %windir%\system32\svchost.exe (file missing)
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
    O23 - Service: ProtexisLicensing - Unknown owner - C:\Windows\system32\PSIService.exe
    O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - %windir%\system32\svchost.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - %windir%\system32\svchost.exe (file missing)
    O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
    O23 - Service: TeamViewer 3 (TeamViewer) - Unknown owner - C:\Program Files\TeamViewer3\TeamViewer_Host.exe" -service (file missing)
    O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Sony DADC Austria AG. - C:\Windows\system32\UAService7.exe
    O23 - Service: @%windir%\system32\inetsrv\iisres.dll,-30003 (W3SVC) - Unknown owner - %windir%\system32\svchost.exe (file missing)
    O23 - Service: @%windir%\system32\inetsrv\iisres.dll,-30001 (WAS) - Unknown owner - %windir%\system32\svchost.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - %ProgramFiles%\Windows Media Player\wmpnetwk.exe (file missing)

  • tonyweb Oct 23, 2008

    No good, I can't run several programs so I think I'll escalate this to the premium support

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2 Answers

Anonymous

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  • Contributor 17 Answers
  • Posted on Mar 16, 2009
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Ok i seemed to have the same problem before you might want to check this page out, it may help you,
http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/

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  • Expert 213 Answers
  • Posted on Oct 16, 2008
Anonymous
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Some common Windows Vista Installation Problems
going to this website clear your all doubts
http://www.zolved.com/synapse/view_content/22798/Some_common_Windows_Vista_Installation_Problems_

  • 1 more comment 
  • Anonymous Oct 17, 2008

    so, you have application problen hmmmm...
    or can u tell your problem in a short way

  • Anonymous Oct 17, 2008

    Download HijackThis to your desktop


        Right click & Extract Files

        Open the file and click on the Hijack.exe

        It will open and use the default path

        Check do you wish an Icon

        Click on Icon and choose "scan system and save a logfile" usually in notepad

        Copy and Paste the logfile in your next post

        Using Ctrl+A to copy All and Ctrl+C to copy and Ctrl+V to paste.


  • Anonymous Oct 17, 2008

    or you can gohttp://forums.techguy.org/windows-nt-200...

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